Frequently Asked Questions
1. WHY DOES MY PET NEED A FECAL TEST?
The fecal test is checking for a parasite in your pets stool. The result MUST be negative in order to participate in our daycare program or to board. This is in the best of your pet and all of our other guests. Bathroom accidents do occur inside our facility and because all our guests are interacting, it’s safer and minimizes the risk of illness.
2. WHAT ARE YOUR BUSINESS HOURS?
Monday – Friday 7:00 AM – 7:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday 9:00 AM – 12:00 PM
3. WHY DO I GET CHARGED AN EARLY CHECK IN/LATE CHECK OUT?
Our check out and check in schedule ensures time to provide the safe and clean environment we promise!
Check in time:
Monday – Friday 11:00 AM – 6:30 PM
Saturday 11:00 AM – 4:30 PM
Sunday 9 AM – 12 PM
Check out time:
OPEN – 11:00 AM = NO ADDITIONAL CHARGE
11:15 AM – 4:00 PM = HALF DAY DAYCARE FEE
4:15 PM – CLOSE = FULL DAY DAYCARE FEE
We use the time between 7:00AM – 11:00AM to clean and sanitize the previously occupied accommodations and prepare for our new arrivals. Any guests checking in before or checking out after the 11:00AM time period are placed into additional playtime at the appropriate daycare rate.
4. IS THERE A PERSON ON THE PREMISES AT ALL HOURS?
The kennel staff leaves at 7:00 PM Monday-Friday, and 5:00 PM on Saturday and Sunday. Our night crew comes in at 10:00 PM, lets all of our guests out and stays over night cleaning and sterilizing the entire facility. They leave between 3:00 AM – 4:00 AM the following morning.
5. SHOULD I BRING IN MY OWN FOOD?
Yes. It’s much better for your dogs digestive system. Do to the possible stress level of being in a strange place, keeping your pet on his/her original diet will cut back on loose stool and vomiting. Please state any known food allergies.
6. SHOULD I BRING IN A BLANKET OR BEDDING?
Yes. Something that reminds them of home will make their stay more pleasant and relieve possible stress. Bedding should be size appropriate and machine washable.
7. WHAT SHOULD I EXPECT WHEN MY PET COMES HOME?
The major differences you may notice with your pet is their eating and sleeping habits. Your pet may seem more tired than usual for the first few days they’re back at home. Some do not sleep too well in a strange environment, and they are playing and getting exercise all day, everyday. They may also be eating and drinking more then normal. DO NOT change their diet. DO NOT feed them more then usual. This could disrupt their digestive system and cause loose stool or vomiting. Keep them on their regular schedule. Some pets do not eat too well while they are away from home, others eat fine, but being back home where they are most comfortable may cause them to want to eat and drink more.
8. ARE THE DOGS KENNELED ALL DAY?
No. All guests are out playing and interacting all day except for meal times and bedtime. Meals times are breakfast from 7:00 AM – 8:00 AM, lunch from 12:00 PM – 1:00 PM and dinner from 5:00 PM – 6:00 PM. Bedtime is from 7:00 PM- 10:00 PM. At 10:00 PM they are let out for their final potty break then put away again until 6:30 AM.
9. WHY DOES MY DOG TAKE SO LONG DURING GROOMING?
Our groomers take pride in their work and want to give you the best service possible. We use high quality shampoo and conditioners. We start by double shampooing to make sure your pet is clean, then condition. Our bather makes sure your pet is completely dry before the grooming can start any haircut. Our groomer is one of the best, and she wants to make sure your experience will be a good one. Your dog has water available to them at all times and is taken outside for potty breaks and to stretch their legs. Grooming appointments usually last about 3 hours, depending on what time your appointment is for and who came in before you. If a dog comes in matted, the appointments get pushed back a little and may take a little longer.
10. WHAT IS DHLPP/DISTEMPER?
Distemper: an airborne viral disease of the lungs, intestines and brain
Hepatitis: a viral disease of the liver
Leptospirosis: a bacterial disease of the urinary system
Para influenza: infectious bronchitis
Parvovirus: a viral disease of the intestines
11. HOW LONG IS THE DHLPP SHOT GOOD FOR?
The distemper shot including the Leptospirosis lasts one year, without lasts 3 years.
12. WHAT IS RABIES?
A viral disease fatal to humans and other animals.
13. HOW LONG IS THE RABIES SHOT GOOD FOR?
The rabies vaccination can be an annual shot lasting only one year or it can be a three year shot. This depends on the age of your pet. If your pet is over the age of one, the three year shot can be administered.
14. WHAT IS BORDETELLA/KENNEL COUGH?
A bacterial infection
15. HOW LONG IS THE BORDETELLA SHOT GOOD FOR?
The bordetella shot is an annual shot and good for only one year.